You have 14 days from the date of receiving your order to initiate a return.

To prevent any delays, we highly recommend informing us within 7 days so that your return can be safely processed to Korea.

📩 Email us at: info@sooraseoul.com

We accept returns for unopened and unused products in original, sealed packaging, including labels and free gifts (if applicable).

Due to hygiene and safety reasons, we cannot accept returns for:

• Opened or used products
  
• Broken seals or tampered packaging
  
• Items damaged by the customer
  
• Free samples or sale items

No. Our registered address in Singapore is for business administration only.

Returns are processed in Korea, and the address will be provided after your request is approved.

👉 Please do not send products before we confirm the return instructions.

If the product is wrong, missing, or damaged, we will evaluate the case and guide you accordingly.

For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.

Please send us photos within 7 days of receiving your package:

✔ Photo of the shipping waybill attached to the box

✔ Photo of the entire box with the waybill visible

✔ Photo of the entire affected product(s)

This helps us verify the issue with the courier and supplier.

Once your return is inspected and approved, you may receive your refund via:

• Original payment method
  

⛔ Shipping fees are non-refundable.

After your return arrives and is inspected in Korea, refunds typically take 7–14 business days to process.

Transfers to your bank or payment provider may take additional processing time.

We currently do not offer direct exchanges.

You may return the product (if eligible) and place a new order.

💡 Tip for Faster Processing

To speed up your case, please include:

• Your order number
  
• Full photos requested above
  
• A brief description of the issue
  

📩 Send to: info@sooraseoul.com

We’re happy to assist with your K-Beauty concerns!